Affordable ITSM Platform For Any Business

Built with love by the platform experts

Meet The Platform

Our mission is to enable all companies to be successful in the age of Digital Transformation

Pelatis is a cloud-based software platform on a subscription basis that enables any company in any industry to successfully launch, manage, and transform into a digital business.

  • Enable ITSM for your business
  • Enable Case Management for your business
  • Enable automation for your business

Pelatis is also an enterprise service management platform, which allows organizations to harness the data they already have, streamline IT services and engage their users to improve business outcomes.

Learn More

Foundation Matters

Pelatis core team members have 30+ years of industry experience, around the globe with fortune 500 companies

  • 01 SECURITY

    No servers, No storage, No maintenance so No infrastructure required. Get immediate access to our latest features with automatic upgrades. Optimal performance and elastic scale with AWS cloud hosting. No down time. Immediate code deployment and reflection

  • Workflow Automation refers to the design, execution, and automation of processes based on workflow rules where human tasks, data or files are routed between people or systems based on pre-defined business rules.

  • SAML single sign-on. User provisioning and deprovisioning. Real-time Active Directory sync. Platform Security

 

Get More Spend Less

Get rid of high license cost for ITSM platform. Our strategy is to pay less and get more for your business.

  • 01 MODERN SOFTWARE DNA

    No servers, no storage, no maintenance so No infrastructure required. Get immediate access to our latest features with automatic upgrades. Optimal performance and elastic scale with AWS cloud hosting. No down time. Immediate code deployment and reflection

  • SAML single sign-on. User provisioning and deprovisioning. Real-time Active Directory sync. Platform Security

  • On pelatis platform you can assign tasks to robot to complete your work. Example - Table creation, form validation.

Features

Some of the absolute must haves features for any effective digital ITSM platform

Incident

Normal Incident, Major Incident Management, Incidents Creation via Email, Incident Creation via Bots, Create incident via SMS, Notifications, Auto Reminders, SLA’s, Escalations

Problem

Report a Problem, RCAs, Workarounds/Permanent fixes, Request for Change (RFC), Knowledge Articles updated in Knowledge Management, Known Errors updated in KEDB, Calendar, Invites, Notifications

Change

Normal change, Emergency Change, Change Risk Assessment, Change Approvals, Outages, Change Schedules, Notifications, Dashboards

Catalog

Create a Request, Set Approvals, Create a Task, Assigh Tasks, Resolutions, Notifications, Service Portal for end Users

Case

Case Management, Notifications, Dashboards, Virtual Agent, CSM Portal, SLA’s

Knowledge

Create Knowledge Articles, Arrovals, Publish Knowledge Article

Reporting

Configure Reports, Create Dashboards, Schedule a Report, Extraxt a Report

Integration

Teams, Slack, SMS, Whatsapp Business, Facebook, Alexa, Google Assistant

Learn More

For any type of query please email us or call us, we are happy to help you. In case we are not able to respond you on call we will arrange a call back, so no worries.

Pricing

We are working on the model "GET MORE - SPEND LESS". We are offering lowest pricing with high technology stack. Our motto is to automate all the businesses including those who can't afford high prices. Please get in touch in case you want to know how you can leverage this awesome platform for your business.

Free

Standard

Premium

Enterprise


Price

$0per month

$25per month

$49per month

$?Please Call For Details

Features
User Limit (per site) 5 agents 5000 agents 10000 agents unlimited agents
Site one one one unlimited
IT Service Management (ITSM)
Service Request Management
Incident Management
Change Management
Problem Management
Self - Service Portal
SLA Management
Case Management
Automation
Knowledge Base
IT Operations Management (ITOM)
On Call Support
Security Controls
Audit Logs -
IP Whitelisting -
Sandbox -
Storage And Invoicing
Storage 4GB Storage 400GB Storage unlimited unlimited
Uptime SLA - 99.9% 99.9% 99.95%
Org-Level Billing - - -
Get Started Get Started Get Started Get Started

Frequently Asked Questions

In case you have any questions please check this section. Most relevent questions from our clients are posted here. In case you don't see the right response please feel free to reach out to us.

  • What is your subscription model, monthly or annual subscriptions?

    Feugiat pretium nibh ipsum consequat. Tempus iaculis urna id volutpat lacus laoreet non curabitur gravida. Venenatis lectus magna fringilla urna porttitor rhoncus dolor purus non.

  • Dolor sit amet consectetur adipiscing elit pellentesque habitant morbi. Id interdum velit laoreet id donec ultrices. Fringilla phasellus faucibus scelerisque eleifend donec pretium. Est pellentesque elit ullamcorper dignissim. Mauris ultrices eros in cursus turpis massa tincidunt dui.

  • Eleifend mi in nulla posuere sollicitudin aliquam ultrices sagittis orci. Faucibus pulvinar elementum integer enim. Sem nulla pharetra diam sit amet nisl suscipit. Rutrum tellus pellentesque eu tincidunt. Lectus urna duis convallis convallis tellus. Urna molestie at elementum eu facilisis sed odio morbi quis

  • Molestie a iaculis at erat pellentesque adipiscing commodo. Dignissim suspendisse in est ante in. Nunc vel risus commodo viverra maecenas accumsan. Sit amet nisl suscipit adipiscing bibendum est. Purus gravida quis blandit turpis cursus in.

  • Laoreet sit amet cursus sit amet dictum sit amet justo. Mauris vitae ultricies leo integer malesuada nunc vel. Tincidunt eget nullam non nisi est sit amet. Turpis nunc eget lorem dolor sed. Ut venenatis tellus in metus vulputate eu scelerisque.

Contact

For any type of query please email us or call us, we are happy to help you. In case we are not able able to respond you on call we will arrange a call back, so no worries.

Location:

A-222 Pocket P4, Greater Noida,
Gautam Budh Nagar,
U.P, India 201308

350 Northern Blvd, STE 324 -1036 Albany, NY 12204-1000

Call:

+1 516 643 2271